Now we go further, is the third category Our intellectual property estate agency – it is a client capital. Satisfaction with collaboration clients to your real estate agency relationships between customers and your agency structure of the client. Very important questions that address your staff, and the client pays you for a quick and quality work of your employees. This includes the performance of the property with as quickly executed customer orders it and the quality of customer service, customer satisfaction from the work of real estate agents. We're with you, colleagues, and often hear from clients that here in this real estate agency treated him not very well. We now you understand the structure of the intellectual capital of our agency (say at once honest, in this article, I will not address all points listed, and list all the moments in your work, I can not better What will you do it), and now we all know what we can control. Now we have to understand that and what resources are in our hands, what intellectual capital we have.

Now we analyze the strengths and weaknesses our resources. Where are our strengths, which are weak, that can be strengthened. And based on this knowledge we develop strategy for our organization. There are seven strategies for the development of intellectual capital, this strategy development of each capital with each other – the human with the structure, the structure with the client, and so on, and the most recent seventh strategy – it's the interaction of all three intellectual capital. When you go to last seventh strategy of intellectual capital, you will not reach the pinnacle of the intellectual development of the organization, here passed all stages of development, the whole chain and improved can only rest on our laurels. If you know what exhausted, and all – is no longer yours, then there is joy, now you can safely go out of business by simply selling it, but selling a business that has intellectual resources to attract quite a few willing, and maybe you will become so attractive investment that you need to sell your business, otherwise you will survive out of it correctly, well done, this is business, nothing personal. But still, it's time to build a new structure, new approach to the organization, without clearly built and well-functioning intellectual capital will soon be impossible to earn, and who was the first move on the rails intellectual development, and will be in pole position.