Best Service Providers

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BAUR shipping lands among the best ten companies of the competition \”Germany’s most customer-oriented service provider\” the baby shipping Burgkunstadt lands among the best ten companies who were awarded for their customer-friendliness in the context of the competition \”Germany’s most customer-oriented service provider\”. So far succeeded only a few companies, referred to as \”Service Academy\”, prestigious contest right off the bat to reach a top ten placement of the best service providers. The particularly positive points, which contributed to the top-10 placement are consistent and exemplary customer orientation, for example, in E-commerce. Here customers are regularly included in the framework of \”User centered design\” in the development process of our online shop. The Auditors also welcomed the establishment of a Department \”Service & customer\”. \”We have provided us direct, cross-industry comparison and proved that we keep in the top League of the best service providers. The placement among the best service providers fills us with much ambition for the further implementation of customer-oriented service measures\”, so Marc Opelt, Chief Executive Officer of the BAUR group.

About the competition: The competition ‘Germany’s most customer-oriented service provider’ 2010 took place for the fifth time and is a solid unit for service orientation in the German corporate landscape. Initiators and members of the jury are the University of St. Gallen, the rating agency ServiceRating, the management consultancy Steria Mummert consulting and Handelsblatt. The competition analyzed the quality of customer service based on a study model of the University of St. Gallen. The analysis is based on the results of a survey of management in the participating companies, as well as a customer satisfaction survey of 100 customers per company will be interviewed. Among the top finishers a company audit is carried out, checked the concrete implementation of the customer on the spot. On the basis of all results, an independent jury puts a top-50 ranking of customer-focused companies solid.